ADA Complaint Process
The Butte County Association of Governments (BCAG) and Butte Regional Transit, (the B-Line), is dedicated to ensuring that all programs, services, benefits, activities and facilities operated or funded by BCAG and B-Line are fully accessible to and useable by people with disabilities.
View BCAG's Notice under the Americans with Disabilities Act- ADA Grievance Procedures & Complaint Process
- Request for Accomodation or Barrier Removal
- Formal Written Complaint
- ADA Discrimination Complaint Process & Complaint Form
- BCAG Reasonable Modification Policy & Complaint Form
If you have questions or want more information contact the ADA Coordinator:
Cheryl Massae, ADA Coordinator
326 Huss Drive, Suite 150
Chico, CA 95928
(530) 809-4616 / FAX (530) 879-2444
cmassae@bcag.org